Privacy Policy
Privacy Policy
Neno Technology B.V.
Last Updated: March 14, 2025
1. Introduction
This Privacy Policy explains how Neno Technology B.V. ("Neno," "Company," "we," "us," or "our") collects, uses, and protects personal data when you use our website, browser extension, and related services ("Services").
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please refrain from using our Services.
2. Data Controller
The data controller responsible for processing your personal data is:
Neno Technology B.V.
Email: compliance@neno.co
Website: https://neno.co
Registered in the Netherlands
If appointed, our Data Protection Officer (DPO) may be contacted at the same email address.
3. Information We Collect
We may collect the following categories of personal data:
3.1 Communication Data
Contact Information: When you contact us, we process your name, email address, and any additional information you provide.
Business Inquiries: If you inquire about our services, we may process your full name, email address, company name, and job title.
3.2 Data Collected via Our Services
Usage Data: Information about your interactions with our Services, including IP address, browser type, operating system, and general usage statistics.
Cookies and Tracking Technologies: We use cookies and similar technologies for website functionality, performance monitoring, and user experience improvements. You can manage your cookie preferences in your browser settings.
4. How We Use Your Information
We process your personal data for the following purposes:
Service Provision: To operate, maintain, and improve our Services.
Communication: To respond to inquiries, provide customer support, and send essential updates.
Analytics & Improvement: To analyze usage and enhance the user experience.
Security & Fraud Prevention: To protect against misuse, fraud, and security risks.
Legal Compliance: To comply with legal obligations under Dutch and EU law.
5. Legal Basis for Processing
We process your personal data on the following legal grounds:
Performance of a Contract: When processing is necessary to provide our Services.
Legitimate Interests: For business operations, communications, analytics, and fraud prevention, provided these interests do not override your fundamental rights.
Legal Obligation: When processing is required under Dutch or EU law.
Consent: For optional uses such as marketing communications or non-essential cookies. You may withdraw consent at any time.
6. Data Sharing and Transfers
We may share your personal data with:
Service Providers: Trusted third parties that support hosting, analytics, and customer support.
Legal Authorities: Where disclosure is required by law, regulation, or court order.
Business Partners / M&A: In the event of a merger, acquisition, or similar transaction, with appropriate safeguards in place.
International Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure an adequate level of protection through mechanisms such as:
European Commission Adequacy Decisions
Standard Contractual Clauses (SCCs)
Additional safeguards where necessary
7. Your Rights (GDPR)
As a data subject under the GDPR, you have the following rights:
Right of Access – Request a copy of your personal data.
Right to Rectification – Request corrections to inaccurate or incomplete data.
Right to Erasure – Request deletion of your data when legally possible.
Right to Restriction – Request limitation of certain processing activities.
Right to Data Portability – Request your data in a structured, machine-readable format.
Right to Object – Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.
You also have the right to lodge a complaint with your local Data Protection Authority (DPA), in the Netherlands the Autoriteit Persoonsgegevens (AP).
To exercise your rights, please contact us at compliance@neno.co.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations.
When no longer required, data will be securely deleted or anonymized.
9. Security Measures
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.
While we strive to use industry best practices, no system can guarantee absolute security.
10. Updates to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements.
The most recent version will always be available at https://neno.co/privacy.
Material changes will be communicated to users where required by law.
11. Contact Us
For privacy-related questions, concerns, or rights requests, please contact:
Neno Technology B.V.
Email: compliance@neno.co
Website: https://neno.co
Registered Address: The Gent, Herengracht 206-216, 1016 BS Amsterdam, Netherlands